Returns | Exchanges
RETURNS | EXCHANGES:
All the items for sale from Lucente Studio are verified by us as the genuine article. Lucente Studio is confident that you will be satisfied with any item that you purchase.
If you have any problems with any item and it fails to reach the high standard you would expect then please contact us within 48 hours of receipt and we will be happy to arrange a replacement. Lucente Studio is happy to refund or exchange unwanted goods provided they are returned to us with proof of purchase within 14 days in sellable condition with all packaging intact. All web orders will be refunded minus the shipping costs, unless the item is found to be faulty or not as described.
Lucente Studio cannot accept responsibility for loss or damage to returned goods while in transit. If you do have to return any item to us we would ask that you use a shipping method that produces a tracking number. These terms and conditions do not affect your statutory rights as a consumer.
Items deemed faulty or not as described must be returned to Lucente Studio at the address listed below, within 14 days of receiving the goods. Please include your contact details (including original order number) so we may contact you to arrange for payment for return shipping. If ‘re-shipping’ charge is not paid within 7 days we cannot return ship the item.
RETURN OR EXCHANGE FORM:
To request a return or exchange, please complete the form below.
Note: All sale item purchases are considered FINAL SALE. We do not offer refunds or exchanges on any final sale items.